August 29, 2026

Refund Policy

Learn how Nommy handles paid add-on cancellations, refunds, renewals, prorated charges, and billing adjustments.

TL;DR

Nommy’s core self-serve product is free forever. This policy applies to optional paid add-ons and, where stated, one-time paid services.

You can cancel recurring add-ons at any time. They normally remain active through the current paid period, but unused time is not routinely prorated or refunded. Initial annual add-on purchases may be eligible for a refund within 7 days, and accidental annual renewals may be reviewed within 7 days, subject to service use and completed work.

Billing mistakes, material service failures, and refunds required by law are handled separately.

Scope

Nommy’s free self-serve product, including the website, digital menu, QR codes, locations, and content, does not itself create a recurring subscription charge.

This policy applies to optional paid add-ons such as Managed, Custom Domain, and Remove Branding and, where stated, one-time paid services such as Custom Theme. Stripe is Nommy’s standard automated billing method. Manual payment arrangements may be available through WhatsApp.

Current add-on prices and available billing options are shown on Nommy’s pricing and billing pages.

Billing periods and prorated add-ons

The first paid recurring add-on sets the billing cycle for the business. Later recurring add-ons use that same monthly or annual cycle. Nommy does not support mixing monthly and annual recurring add-ons for one business.

A later add-on can be activated during an existing billing period. It may start immediately, and its first charge may be prorated for the remaining portion of that period. It then joins the existing renewal date, so all recurring add-ons for the business renew together. A prorated charge is generally non-refundable once the add-on has been activated or materially used.

Changing the billing cycle

The billing cycle applies to the business subscription as a whole, not to individual recurring add-ons. If you change from monthly to annual billing, or from annual to monthly billing, the change applies to all active recurring add-ons. Nommy may apply the change at the next renewal date to avoid unnecessary credits and mid-cycle billing complexity.

Cancelling add-ons

Customers can cancel recurring add-ons at any time. For a Stripe-billed add-on, use the billing controls in the dashboard where available or contact us for help. For a manually paid add-on, contact Nommy through WhatsApp before the next renewal date so we can process the cancellation at the appropriate billing boundary.

Cancellation normally takes effect at the end of the current paid billing period, and the add-on remains active until then. Nommy does not automatically provide a prorated refund for unused time after cancellation.

Cancelling a paid add-on does not delete your Nommy website, menu, QR codes, locations, or content. The free self-serve product remains available.

Monthly payments

Monthly add-on payments are generally non-refundable once the billing period has started. Cancel before the next renewal date to avoid another charge. Nommy does not provide routine prorated refunds for the unused portion of a monthly period, subject to the billing-error, service-failure, and legal exceptions below.

Annual purchases

You may request a refund within 7 days of the initial purchase of an annual add-on. Eligibility depends on whether the relevant paid service has already been materially used or fulfilled, so a refund may be denied or limited where substantial service work has already taken place.

The initial-purchase window is subject to the add-on-specific rules below. It does not create a routine prorated refund right for the rest of an annual billing period after cancellation.

Managed and service-based add-ons

Managed involves actual service work for your business. A Managed annual purchase may be refunded within 7 days only if Nommy has not materially started or completed the requested work. Work that may make the purchase non-refundable includes:

  • initial Managed setup;
  • menu rebuilding;
  • adding or editing menu items;
  • website or business information updates;
  • image uploads; and
  • other requested Managed work.

Once substantial Managed work has been performed, some or all of the payment may be non-refundable.

Custom Domain

Custom Domain may be refunded within 7 days of the initial annual purchase only if Nommy has not completed or substantially begun the domain setup or connection work. If customer-specific, non-refundable third-party domain costs are incurred, Nommy may exclude those costs from a refund where permitted by law.

Remove Branding

Remove Branding follows the standard 7-day window for an initial annual purchase. Once the add-on has been materially used for a meaningful portion of the period, the refund may be denied.

Annual renewals

If an annual add-on renews unintentionally, contact Nommy within 7 days of the renewal date. We will normally approve the refund when the renewed service has not been materially used since renewal. For Managed, this also means that Nommy has not performed new Managed work after renewal.

After the 7-day renewal window, annual renewal payments are generally non-refundable except for billing errors, material service failures, exceptional circumstances, or where applicable law requires a refund. Fraud, abuse, payment disputes, or other misuse may affect eligibility where permitted by law.

Other refund eligibility

A refund or billing credit may also be available when:

  • the same payment was charged more than once;
  • Nommy charged an amount confirmed to be incorrect;
  • Nommy could not provide an agreed paid service for a material part of the paid period;
  • a payment was processed after a valid cancellation because of a Nommy or billing-system error; or
  • applicable law requires a refund.

The appropriate resolution may be a refund or a billing credit, depending on the circumstances.

Custom Theme and other one-time project work

Custom Theme work and other one-time project work are separate from recurring add-ons and are subject to the agreed project terms. Deposits or work already performed may be non-refundable. Once design or implementation work has started, refunds may be limited or unavailable.

Nothing in this section limits rights that cannot legally be waived.

How to request a refund

Message us on WhatsApp or email [email protected] with your business name, payment date, add-on or service involved, and a short explanation. We may ask for a receipt or payment details when needed to locate the transaction. Please do not send full card numbers or other unnecessary information.

Refund processing

Approved refunds are returned to the original payment method where possible. Processing time depends on Stripe, your bank, card network, or other payment provider. Nommy does not promise an exact settlement timeframe that the payment provider does not guarantee.

Exceptions and governing law

Refunds may be denied in cases of fraud, abuse, or a material violation of Nommy’s Terms of Service where legally permitted. Nothing in this policy limits mandatory consumer protections or other rights that cannot legally be waived.