Common Questions
Frequently
Asked Questions
Everything you need to know about Nommy—setup, features, pricing, billing, and more. Can’t find what you’re looking for? Reach out to our support team.
Getting Started
Find answers to common questions about what Nommy is, how it works, which businesses it’s for, and how to get started.
Nommy is a website builder made specifically for food businesses. You fill in your business details — name, locations, menu items, hours, and links — and Nommy generates a complete, professional website with a digital menu, QR codes, and built-in SEO. No coding or design skills required.
Those are general-purpose website builders that require you to design pages from scratch. Nommy is built specifically for food businesses — you fill in your details, and Nommy generates purpose-built pages (menu, locations, contact) automatically. No design or coding skills needed, and you're live in minutes instead of days or weeks.
Most food businesses get their website live in under 10 minutes. Simply sign up, add your business and menu details, and Nommy generates your complete website instantly.
No. Nommy is designed to be simple and easy to use. You can create and manage your website without any coding or design experience.
Nommy is built for any food business—restaurants, cafes, food trucks, bakeries, bars, pubs, cloud kitchens, catering services, delis, juice bars, pizzerias, dessert shops, bubble tea shops, coffee shops, and more. If you serve food or drinks, Nommy works for you.
Yes. You can create and manage multiple restaurant brands, each as a separate business with its own website, menu, and theme.
Yes. All plans including the Free plan support unlimited locations. You can manage separate menus, hours, and details for each location from one account.
No, not currently. You can link to your existing reservation system (like OpenTable or Resy) from your Nommy website, so customers can find it all in one place.
Website
Learn what your site includes, how it looks, and how it helps customers find your business online.
Your website comes with purpose-built pages for food businesses, including: Menu (your full digital menu organized by categories), Locations (all your branch locations with addresses, hours, and maps), Contact (phone, email, WhatsApp, social media), and Links (a link-in-bio page connecting all your online profiles).
Yes. You can choose from different themes and customize the colors and font styles to make your website match your brand identity.
Nommy websites are built to be search-friendly by default. Your menu is published as structured content that search engines like Google and AI chatbots like ChatGPT can easily index.
Yes. Every Nommy website is mobile-first by default. Sites load fast and look great on phones, tablets, and desktops. Since most customers search for food on their phones, this is built in from the start.
Yes. You can update your menu, locations, hours, links, and all other details from your dashboard at any time. Changes appear on your website immediately.
Digital Menu
See how Nommy menus work, how customers access them, and how you can manage items, languages, and updates.
Many businesses use digital menus alongside printed ones. Digital menus help customers discover and browse your offerings before visiting, while printed menus remain useful for those who prefer them or when digital access is limited.
Absolutely. You can feature items or use labels to showcase promotions, bestsellers, or seasonal offerings, making them easier for customers to notice.
While PDF menus are static, digital menus are interactive and instantly updatable. Customers can view them on any device, see photos, check allergens or dietary info, and you can make real-time updates without reprinting. This creates a smoother, more engaging experience than a PDF menu.
Yes! Any changes you make—like updating prices, adding new items, or changing availability—are immediately reflected in the digital menu without needing to reprint anything.
Yes. Nommy supports localization for the Premium plan, allowing you to provide menu content in different languages to better serve diverse customers.
Yes. You can tag menu items with dietary labels (vegan, vegetarian, gluten-free, halal, etc.) and allergen information. This helps customers quickly find items that match their needs.
During onboarding, you'll add your menu items through a simple form. After setup, you can add, edit, or remove items from your dashboard at any time. No technical skills needed.
Yes. You can create separate menus (e.g., Breakfast, Lunch, Dinner) and organize them however works for your business.
Yes. You can mark items as unavailable or hide them from your menu without deleting them. They'll reappear when you make them available again.
Yes. You can add variations to menu items, such as different sizes, flavors, or add-ons, each with its own price without creating separate items.
Not currently. Nommy focuses on providing a comprehensive digital menu experience. For ordering, you can integrate your existing online ordering system or link to third-party services.
Yes. You can create and manage separate menus for each location, customizing offerings, prices, and availability based on each location’s specific needs.
QR Codes
Understand how dynamic QR codes work, what you can customize, and how scans and destinations are managed.
Yes. Nommy uses dynamic QR codes, so you can change where the code points without replacing the printed version your customers already use.
A dynamic QR code points to a short redirect link instead of a fixed content or link. That lets you update the content anytime while keeping the same QR code.
The number of QR codes you can create depends on your plan. You can use separate QR codes for tables, locations, takeaway packaging, contact actions, or campaign links.
Yes. You can download your QR code in high resolution PNG or SVG format and use it on stickers, packaging, posters, flyers, and other printed materials.
Yes. Paid plans allow you to customize your QR code with your own logo, patterns, and colors to match your brand identity.
Nommy generates QR codes you can print and place on tables, packaging, flyers, or storefronts. Each QR code can link to your menu, website, a specific location, WhatsApp, or any page you choose. If you update your content, the QR code stays the same — no reprinting needed.
No. Customers can scan your QR code with just their phone camera, there is no need to use a separate app.
Analytics are available on the Pro plan (basic) and Premium plan (advanced). You can see scan counts and usage patterns from your dashboard.
Yes. You can create multiple QR codes, each linking to a different destination. For example, one for your dine-in menu and another for your takeout menu, or one per location.
No. All plans include unlimited QR code scans. There are no per-scan fees or scan caps.
Link-in-Bio
Explore how Nommy combines a link hub with your restaurant website so customers can reach every channel from one URL.
A link-in-bio is a single URL that serves as a hub for all your important online content. It’s commonly used on social media profiles to direct followers to multiple destinations like menus, locations, contact details, and ordering links.
A link-in-bio is a single page that brings together multiple links in one place. A website is a more complete experience with multiple pages, like your menu, locations, and contact details. With Nommy, you get both—a simple link-in-bio and a full website working together seamlessly.
Yes. You can add, remove, archive, and reorder links however you like. You can also feature your most important links so customers always find what they need quickly.
Deep linking allows you to send customers directly to a specific page or action within an app or website—like opening WhatsApp to chat, a delivery app to order, or a maps app for directions—without extra steps.
Yes. The design, look, and feel of your link page are part of your website theme, so it stays consistent with your brand across your entire online presence.
Yes. Your Nommy website doubles as a link-in-bio. One URL connects your menu, locations, social media profiles, WhatsApp, Google Maps, delivery apps, and more. Put it in your Instagram bio, TikTok profile, or Google Business listing.
No. Your Nommy website URL automatically works as your link-in-bio. There’s no extra setup, no extra cost, and no separate tool. It’s all one thing.
Yes. You can add links to any social media profiles, delivery platforms, booking systems, or custom URLs from your dashboard. These appear alongside your menu, locations, and contact info.
Customization
Review your URL, username, branding, and domain options across plans.
By default, your website is hosted at nom.my with a random and unique username. On the Starter plan and above, you can choose a custom username.
Yes. Every website comes with a free nom.my link, that is sufficient for most businesses, but you can upgrade to the Premium plan to use your own custom domain if you prefer.
Yes. All paid plans allow you to change the default generated username, which is also part of your URL.
Plans & Pricing
Compare plan tiers, included features, and upgrade options to choose the right fit.
Nommy offers four plans: Free ($0 forever), Starter ($5/month), Pro ($10/month), and Premium ($20/month). Yearly billing saves you 20%. The Free plan includes a website, up to 3 menus, up to 30 menu items, and up to 3 QR codes.
Yes. The Free plan is free forever with no time limit and no credit card required. It includes a website, up to 3 menus, up to 30 menu items, and up to 3 QR codes. You can upgrade to a paid plan whenever you need more features.
We don't offer a free trial for paid plans, but the Free plan lets you explore the platform with no time limit. When you're ready for additional features, you can upgrade at any time.
Each plan includes website, digital menu, QR codes, and link-in-bio. The main differences are in limits (menus, items, QR codes), customization (themes, colors, fonts, branding removal), and advanced features (multi-language, custom domain, analytics, team collaboration). View the full comparison on our pricing page.
Free is great for getting started. Starter ($5/mo) adds custom colors and removes branding. Pro ($10/mo) gives full branding control with custom fonts and analytics. Premium ($20/mo) adds multi-language, custom domain, and team collaboration.
Yes. You can upgrade or downgrade your plan at any time from your billing settings. Upgrades take effect immediately with prorated pricing. Downgrades take effect at the end of your current billing cycle.
Billing & Payments
Find answers about payment methods, annual discounts, usage limits, and billing rules.
We accept all major credit cards through Stripe, including Visa, Mastercard, and American Express.
Yes. We offer a 20% discount for annual billing compared to monthly billing.
Your existing content stays accessible, but you won't be able to create new items (menus, menu items, or QR codes) until you upgrade. We'll notify you when you're approaching your limits.
No. Unused quota (such as unused menu slots) does not roll over between billing cycles. Each cycle starts fresh with your plan’s allocated limits.
Cancellation & Refunds
See how cancellations, downgrades, and refunds work before you make changes to your subscription.
Yes. You can cancel your subscription at any time from your billing settings. For monthly plans, you keep access until the end of your current billing cycle. For yearly plans, you keep access until the end of your current monthly billing cycle and can receive a prorated refund for unused months.
Refunds are available under certain conditions. Please refer to our refund policy for detailed information.
Your website and content remain accessible until the end of your current billing cycle. If you downgrade and your content exceeds the new plan’s limits, your existing content stays visible but you won't be able to add new items until you're within the new limits.
Support
Learn what support is included on each plan and how to reach the Nommy team.
Every Nommy plan includes support. The support channel and response time depends on your plan: Free (basic), Starter (standard), Pro (priority), and Premium (dedicated). Check the pricing page for the full breakdown.
You can contact us at [email protected] if you have any other questions or need assistance.
Ask AI
Not sure if Nommy is right for your business?
Just ask your favorite AI chatbot. Let ChatGPT, Gemini, Claude, Grok, or Perplexity explain how Nommy can help your food business get online and get more customers.